Standard Refund Window

A refund request for an eligible VPS service should be submitted within 72 hours from service completion.

The request must relate to the original VPS service and meet the eligibility requirements described in this policy.

First-Order Money-Back Guarantee

VPSZone may provide a 7-day money-back guarantee for a customer's first eligible VPS order.

This guarantee is available once per customer and applies only to the qualifying initial order.

Refund Eligibility

To be considered for a refund, the customer should submit the request within the applicable refund period and provide sufficient order information for verification.

VPSZone may review the service status, order details, payment status, and reason for the request before approving a refund.

Non-Refundable Services

The following may not qualify for a refund:

• Service renewals or recurring billing periods.
• VPS upgrades or additional resources.
• Orders outside the applicable refund period.
• Services suspended or terminated due to policy violations.
• Orders involving prohibited or abusive activities.
• Third-party products or fees outside VPSZone's control.

Customer Configuration

Refund eligibility may be affected when a service has been materially modified, configured, or used after delivery, particularly when the issue results from customer-managed software, applications, credentials, security settings, or server configuration.

Payment Provider Refunds

Approved refunds are normally processed through the original payment method or payment provider where supported.

Processing time may depend on the payment provider and is outside VPSZone's direct control.

Refund Request Process

To request a refund, contact VPSZone with the relevant order information and a brief explanation of the request.

Duplicate or Incorrect Payments

If you believe that an order was charged more than once or that an incorrect payment amount was processed, contact VPSZone as soon as possible with the relevant transaction information.

Abuse & Policy Violations

Refund requests do not override the VPSZone Terms of Service. Services associated with fraud, abuse, unauthorized activity, or other prohibited use may be reviewed separately.

Refund Review

Each refund request is reviewed according to the applicable service terms, order information, payment status, and conditions of this policy.

VPSZone may request additional information when reasonably necessary to verify a refund request.